Service that comes from the heart

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Meet Ni Wayan Eka Yuliani, our Restaurant Manager. For Eka—as she likes to be called—keeping guests happy is more than merely following a set of rules; the Standard Operational Procedure would not mean much without the heart. She firmly believes that by putting our hearts in everything we do will make our guests feel that they will be well taken care of. Of course, it is important for her and her team to be knowledgeable and confident about what we offer, to be attentive of the smallest detail and to be an active listener. She promotes this principle by leading with example and providing heartfelt service. No wonder our guests love her and are amazed at how she remembers their names even after a very long time.

Eka joined bridges in 2011 as a waitress. Inspired by her father—who she describes as her idol and who taught her the value of hard work and having the right attitude—, she sees working at bridges as a chance to learn and expand her knowledge in hospitality industry. Her dedication did not go unnoticed, after being voted Employee of the Month she was promoted to Junior Front of House Supervisor in 2013, to Senior Front of House supervisor early 2017, and finally to her current position as Restaurant Manager in November 2018.

In her free time the mother of two boys loves to spend time in nature, exploring the less beaten tracks. Asked about her favourite dishes at bridges, she picked Soy-braised wagyu and Chocolate-espresso lava cake.

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Service that comes from the heart